Banking Services Manager

  • Jul 25, 2019
Full time Banking

Job Description

Duty Station: Head Office

Reports to:     Executive Director, Corporate Services

Our Client a Player in the banking sector is seeking to recruit a Banking Services Manager responsible for directing the daily management of the institution's banking operations activities and related services, including Staffing, Customer Management, Payments and Reconciliation and Banking Operations, and procedures.

She/He is to ensure that the institution offers maximally competitive banking operations services that support outreach maximization under the condition of profitability; that these services are implemented in a most efficient, client-friendly, safe, and professional manner; that the institution has banking operations staff in adequate numbers with excellent skills and finally to maximize outreach to the target group in a sustainable and profitable way.


Key duties and responsibilities:

1. Managing the banking service unit and building its internal capacity aligned with the organizational strategy through:

  • Providing assurance on the integrity of the company’s financial statements through reconciliation of all Nostro accounts, Suspense accounts and developing critical KPI’s for the transactions classes with clear escalation procedures.
  • Ensuring the establishment and effective operations of a transactional banking service unit through a centralized back office team that provides services including but not limited to funds transfers, write-offs posting, Money transfers settlement, petty cash payments, dormant account re-activations fixed deposit account settlements and establishment.
  • Ensuring the establishment and effective operations of a transactional banking service team through a centralized loan management team that provides services included but not limited to posting loan, posting loan adjustments, early settlement (payoff) of loans, monitoring, reporting and handling of data Quality and disputes on credit Reference Bureau.
  • Establishing and ensuring compliance of Know Your Customer requirements for the company and providing need support in all product development and reviews to ensure full compliance with policies and regulations.
  • Establishing clear reporting of the unit and ensuring timely submissions to management, Board and Regulatory bodies in line with internal policies and regulatory requirements.

2. Reviewing and improving the banking services policies and procedure manuals and supporting effective implementation of the policies and procedures on banking services across all branches/services points

3. Custodian of the units Risk Control Self-Assessment and Business Continuity tools ensuring periodic updates and compliance with the set objectives.

4. Ensuring all Internal and External unit reviews findings are actioned and closed within agreed framework and control measures are instituted to avoid repeat findings.

5. Developing and managing the annual budget for the banking services unit by:

  • Applying stringent measures to cost analysis and management ensuring that product and service delivery costs are at optimum levels and aligned to business objectives.
  • Producing periodic management reports demonstrating performance against budgetary targets and operational metrics for all services delivered and for challenges/ incidents encountered and managed.
  • Managing and controlling payments and settlement function including cheques, ATM transactions, Mobile payments and money transfers, ensuring precise values are disbursed and received by the bank with due care.
  • Delivering periodic, daily, weekly, monthly reports against operational departmental metrics for all products and services

6. Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws where responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

7. Providing branch operational staff support to ensure operational compliance and service/cost efficiency and delivery of transactional banking services through a superior customer service experience.

8. Identifying key roles and resourcing for Banking Services units, implementing structural changes, and developing job descriptions and KPIs for each position.

9. Establishing Service Level agreements for all work streams in the unit and ensuring implementation and compliance to the Service Level Agreements.

10. Defining metrics, processing targets and implementing performance measurement initiatives to support Banking Services strategy.




Application Instructions

  • To apply, click on the ‘Apply Now’ button and follow the instructions on a date not later than 5:00 pm on the 12th of August 2019.
  • Your application and CV/Resume must be uploaded in either PDF or Microsoft Word format and must include your contact information, academic certificates, nationality, and 3 work-related references.
  • Only candidates who meet the requirements should apply and only shortlisted candidates shall be contacted.

Important Note! If you are a new registrant, when you register and upload your CV/resume, you have not applied for the job yet. You will need to go back to the home page to apply for the job or apply for it within your account. If you are an existing account holder, all you need to do is log into your account and apply for the job. Please note, simply Registering and uploading your CV does not mean you have applied for a job.

Key Requirements

  • A Business related Bachelor’s Degree or equivalent
  • 5 year’s work experience in financial/banking sector
  • 2 years as a team leader in various capacities including back office or finance related role

Application Deadline

Aug 12, 2019

Knowledge & Skills

  1. Good analytical skills
  2. Excellent Project Management skills
  3. Excellent communication skills
  4. Change management exposure
  5. Ability to delegate work assignments
  6. People Management skills
  7. Business acumen, Knowledge of the market and ability to align work with strategic goals.
  8. Integrity, ability to inspire the trust of others
  9. Ability to support organization's goals and values.